We specialise in advising clients on the best possible approach to implement change and improve
business processes while using methodologies such as Six Sigma, SSADM and Agile methodology. We
have demonstrated functional business process expertise in the following areas: Sales and
Marketing, Contracts Management, Operations Planning. The aim of our consulting services is to
arrive at ROI for all our clients by developing best practices suited to each client.

Our approach to Business process consulting includes:

CEMM (Customer Expectation Management Method)
Our approach to Business Process Management is about looking ‘Outside-In’ and achieving three
quantifiable performance improvements – Revenue Generation, Cost Reduction and Service Improvement
, this is achieved with the use of the Customer Expectation Management Method (CEMM)

Business Process Evaluation and Improvement
This involves the complete mapping of your business processes through interactive workshops with
your staff. The results identify areas of strength together with opportunities for improvement.
The process may also highlight the requirement for formal procedures, controls and metrics to be
implemented.

Internal Process Re-Engineering (IPR)
This is a general section which includes services such as:-

• Examination and generation of business procedures using UML technologies.
• “Gap analysis” to get you ready to apply for or maintain your accreditation status (ISO9001:2000; AS9100; ISO/TS16949.)
• Risk Assessment to identify, manage and plan the inherent business risks facing every profitable company.
• Elimination of “waste” through application of “Lean Manufacturing” techniques.
• Work process Redesign and Reengineering
• Classification Studies (Includes Survey and design, job analysis)
• Performance Management (Includes 360 review assessment, performance appraisal system design and development)
• Scorecard definition and deployment
• Business Unit effectiveness assessments
• ROI reviews for business investment
• Portfolio reviews (Products, Projects, Investment)
• Technology configuration and ownership strategies

ISO Standards

Que Solutions assist our clients operate with maximum effectiveness and efficiency. To achieve
this objective we apply a combination, best practices such as international standards and
regulations (i.e. ISO 9000) and specific industry knowledge base through the use of our team of
industry specific experts and Certified Process consultants.

Que Solutions assist clients in the evaluation of options, and deliver a roadmap to meet their
needs. We focus not just on stimulating improvement or efficiency, but also on using operations
to build competitive advantage, with the customer perspective as the driving force.

Our Six Sigma approach enables us to focus on integrating business strategy with technology to
deliver competitive advantage and bottom-line results. We work with companies across industries to
also develop the IT strategy that best meets their goals, and then serve as an objective partner to
help them choose the appropriate implementation provider.

As a minimum the following are achieved from our Six Sigma approach

• Reduce Defect levels and improve quality.
• Improve ability to scale and to grow.
• Improve lead times.
• Optimize your organization to streamline costs.
• Be cost efficient without impacting quality.
• Extract hidden value from your budget and operations.
• Leverage your environment to become World Class.
• Justify your budget and validate your strategy with defensible data.